Frequently Asked Questions

 Payment Options
    Where can I make a payment in person?
     Where do I mail a payment?
     Can I pay my bill over the phone?
 My Access Online / eBill
     Can I view/pay my bill online? How do I enroll?
     How do I change my e-mail address?
     I’ve forgotten my user name or password – what do I do?
     Can I register more than one account?
 Turning On, Turning Off or Transfer of Service
     How can I turn on, transfer or disconnect my service?
 Service Territory
     Where does SEMCO ENERGY Gas Company provide Natural Gas Service?
 Gas Leaks
     What do I do if I detect a gas leak?
 Budget Payment Plan
     How do I get on the Budget Plan?
     Can I stop the budget plan and pay the past due balance, or pay the balance due?
 Direct Payment Plan
     How do I get on the Direct Payment Plan?
 Payment Assistance
     I’m low income – is there any help available for me?
 Energy Conservation
     What can I do to reduce energy use in my home?
 Miss Dig
     How do I contact MISS DIG?
 Carbon Monoxide
     What do I do if my Carbon Monoxide Detector goes off?
 Contacting SEMCO ENERGY Gas Company
     How do I make a complaint?
 Meter Reading
     Can I report my meter reading on line?

Payment Options
Where can I make a payment in person? <Top>
A customer has three options to pay their gas bills. First, a customer may pay their bill at on our Authorized APS Bill Payment Agents . In addition, payments can be dropped off at a specified SEMCO ENERGY Gas Company office location . Finally, payments can be made at specific banks acting as SEMCO Manual Pay Agents. <More Info…>

Where do I mail a payment?<Top>
You can mail your bill to us at:
SEMCO ENERGY GAS COMPANY
P.O. Box 79001
Detroit, MI 48279-1722

Can I pay my bill over the phone?<Top>
Yes. Customers can call Monday - Friday 7:30AM to 6:00PM to make payments with our representatives. Just call 1-800-722-0480 and pay on your VISA, Discover, Master Card or Diner's Club Card or personal check. You'll need to have your account number and credit card information or a blank check ready. A convenience fee of $5.00 is charged for all payments up to $500.00 when paid with a check or credit card. Bills greater than $500 will be split into multiple payments. <More Info…>

My Access Online / eBill
Can I view/pay my bill online? How do I enroll? <Top>
“My Access Online” is our web-based service that enables you to gain real-time account access. “My Access Online” enables you to view the most commonly sought after account information, such as: Balance and Status and Consumption History. You may also utilize “My Access Online” to request a payment extension or to make a payment. To make signing up easier, please have the following information handy:
- Your Account Number
- Your Zip Code
- A valid e-mail address
Additionally, you will be asked to create a unique User Name, as well as create (and answer) a unique Secret Question/Answer. Please write these down and keep them safe.

How do I change my e-mail address?<Top>
When logged into “My Access Online”, you can update your email address by clicking on the “Update Mailing Address” in the “Account Services” section. Then click on “Edit Email Preferences” to enter your update.

I’ve forgotten my user name or password – what do I do? <Top>
If you forget your User Name, please click on the "Forgot your User Name?" link, located on the Customer Login screen of “My Access Online”. You will be prompted to enter your e-mail address. After successfully validating this information, you will be asked to answer your Secret Question. Your User Name will then be emailed to the e-mail address we have on file.

If you forget your Password, please click on the "Forgot your password?" link, located on the Customer Login screen of “My Access Online”. You will be prompted to enter your Username and to answer your Secret Question. After successfully validating this information, you will be e-mailed a new, temporary Password to the e-mail address on record. (Upon re-entering “My Access Online” using your temporary Password, you will be prompted to create a new, permanent Password.)

Can I register more than one account? <Top>
To add more than one utility account to your “My Access Online” account, click the “My Accounts” button and then the “Add Utility Accounts” link. You will need the account number of the service to complete the update.

Turning On, Turning Off or Transfer of Service
How can I turn on, transfer or disconnect my service? <Top>
Please contact Customer Service at 1-800-624-2019 or email Customer Service at customer.service@semcoenergy.com regarding turn on/turn off or transfers of service.

Service Territory
Where does SEMCO ENERGY Gas Company provide Natual Gas service? <Top>
SEMCO ENERGY Gas Company provide natural gas service to approximately 255 communities in the state of Michigan. For a detailed map SEMCO ENERGY's Service Territory, click here.

Gas Leaks
What do I do if I detect a gas leak? <Top>
If you suspect a natural gas leak, leave the area immediately and call us at 1-800-624-2019, and choose option 8 over the phone. Do not use any electrical devices, such as light switches, telephones, computers or appliances such as garage door openers. They could generate a spark and ignite the gas. Do not try to locate the source of the gas leak or try to shut off any gas valves or appliances. Once you have exited the building, do not re-enter the building or return to the area until a SEMCO ENERGY service technician says it's safe to do so.

If you are digging and think you may have damaged a natural gas pipeline, leave the area immediately. If you are using motorized equipment and can turn off the motor safely, do so to prevent the ignition of any leaking gas. Then abandon the equipment and leave the area. Never restart equipment until the surrounding environment has been checked and declared safe. <More Info…>

Budget Payment Plan
How do I get on the Budget Plan? <Top>
Our Budget Billing program takes your energy costs and spreads them out over a 12 month period and is a great way to help balance your household budget. Enrollment is FREE and open to eligible customers during May, June and July of each year. Contact our Customer Service Department by phone: 1-800-624-2019, Monday - Friday 7:30AM thru 6:00PM or by e-mail: customer.service@semcoenergy.com. <More Info…>

Can I stop the budget plan and pay the past due balance, or pay the balance due? <Top>
Yes. If you sign up for the budget you are not obligated to stay on it. If you call Customer Service at 1-800-624-2019, Monday - Friday 7:30AM thru 6:00PM, we can unenroll you from this plan . Keep in mind that in order to return to the budget plan you must wait until the enrollment period opens up during the months of May through July. <More Info…>

Direct Payment Plan
How do I get on the Direct Payment Plan? <Top>
Contact Customer Service at 1-800-624-2019,Monday - Friday 7:30AM thru 6:00PM, or email Customer Service at customer.service@semcoenergy.com . Please allow 30-60 days for your enrollment to be processed. <More Info…>

Payment Assistance
I’m low income – is there any help available for me?<Top>
SEMCO ENERGY Gas Company offers a variety of payment plans and assistance programs to help customers with their gas bills. The most important thing is to contact SEMCO ENERGY as soon as you know you cannot pay your entire gas bill. If you are eligible, we will work with you to set up a suitable payment plan or advise you of assistance agencies in your area. For more information, contact a SEMCO ENERGY Customer Service Representative at 1-800-624-2019, Monday - Friday 7:30AM thru 6:00PM or call the Department of Human Services Energy Hotline at 1-800-292-5650. <More Info…>

Energy Conservation
What can I do to reduce energy use in my home?<Top>
There are four easy ways to reduce your home’s energy use. First, lower your thermostat. Each degree you lower the temperature cuts your utility bill by one or two percent. Second, close vents to unoccupied rooms. Third, seal windows with plastic to stop drafts and avoid unneeded heat loss. Lastly, change filters on your furnace on regularly. <More Info…>

Miss Dig
How do I contact MISS DIG? <Top>
If you do any activities that require digging, Michigan law requires you to call Miss Dig. Call Miss Dig at 1-800-482-7171 or 811, at least three working days before your project is to begin and Miss Dig will notify all utilities to mark their lines in the area. This helps avoid possible injuries or damage to natural gas and oil lines, electric, telephone, TV cable and water and sewer pipes. The call and the Miss Dig service are free. <More Info…>

Carbon Monoxide
What do I do if my Carbon Monoxide Detector goes off? <Top>
Carbon Monoxide is poisonous. Never ignore an alarming CO detector/alarm. If the detector/alarm sounds: Operate the reset button and call your emergency services (fire department or 911). Immediately move to fresh air -- outdoors or by an open door/window. <More Info…>

Contacting SEMCO ENERGY Gas Company
How do I make a complaint? <Top>
You can file a complaint by contacting SEMCO ENERGY Gas Company by calling toll free at 1-800-624-2019, Monday - Friday 7:30AM thru 6:00PM or by emailing us at customer.service@semcoenergy.com. Please have your account number handy to better assist you.

Meter Reading
Can I report my meter reading on line?<Top>
Yes. A meter read can be submitted online to SEMCO ENERGY by using this link: Submit Meter Read You will need to provide your Service Address and Meter Number as well as your Meter Read. <More Info…>