Payment Arrangements

If you are having difficulties making a payment and cannot pay your bill in full, you may be eligible to enter into a payment arrangement.

There are two types of payment arrangements available…

Installment Agreements

An installment agreement is created using the entire balance owing and is automatically calculated over a two-month period. By entering into an installment agreement you agree to pay the total current charges plus a portion of your past due amount. A Down Payment is required and is automatically calculated by the system and may be due at the time of initiating the payment agreement.

If you fail to pay the amount required, the agreement will be broken, you will not be able to make another installment agreement for 12 months, and your service may be disconnected. In addition, if you are seeking payment assistance from a social service agency, this agreement may prevent you from getting emergency assistance.

To enter into an installment agreement, please contact Customer Service at 1-800-624-2019.

Payment Extensions

A payment extension can be requested when you may need an extra day or two beyond the scheduled shut off date on your billing statement. This type of arrangement is used to extend your shut off date by no more than two days, to provide the time needed to pay your past due balance in full and avoid any scheduled shut off of gas service.

If you fail to pay the full past due amount, your service may be disconnected anytime after the extended payment date.

To enter into a payment extension, you can enroll in to SEMCO ENERGY's My Access Online or call our Customer Service at 1-800-624-2019.