Customer Accounting Supervisor

Port Huron, Michigan

SEMCO ENERGY Gas Company is currently seeking to fill positions for Customer Accounting Supervisor. The Supervisor of Customer Accounting, under general supervision of the Customer Accounting Manager, will be responsible for timely and accurate customer accounting services. This supervisory work is team-focused. Duties include assistance in the direction of the work unit, directing assigned customer accounting staff, and providing on-going process support.

Essential Duties/Responsibilities:

• Supervises ongoing customer service functions, by overseeing and participating in the daily activities of the Customer Accounting area, which includes accounts receivable, remittance processing, credit & collections, and customer billing functions and processing of other customer records, requests, and inquiries.
• Ensures company internal control procedures and processes are followed to ensure customer billings, records, requests, inquiries, and complaints are handled and processed in accordance with company objectives.
• Coaches and develops employees.
• Assists in scheduling, assigning, directing, and evaluating employees in a medium size work group in maintaining customer accounts. Coordinates and administers workflow among various unit operations.
• Analyzes moderately complex accounting problems and procedures and prepares recommendations and final reports.
• Provides administrative support to claims and collection service programs.
• Assists in preparing reports, completing forms and compiling information on completed work assignments and employee effort. Assists in analyzing information on work group efficiency and effectiveness.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
  
  The ideal candidates will possess knowledge of business practices and analysis at a level normally acquired through the completion of a Bachelor Degree in Accounting, Finance, Business or other closely related field. Four years of progressive work experience in the areas of accounting, business management, or finance. Supervisory experience preferred.
  
  Must know general customer accounting principles and practices and be able to effectively communicate orally and in writing to coordinate with technical, operational, and administrative activities as well as able to administer policies and procedures including scheduling, budgetary work, day to day problem solving and report writing. Must be able to lead an assigned work unit and be able to provide effective change-management leadership that will effectuate change to support the region’s business strategy as well as establish and maintain effective working relationships with co-workers, contractors, attorneys, other governmental agencies, and customers. Also must be able to learn new applications.
  

SEMCO ENERGY, Inc. is an EEO/AA Employer